THE MEMBER DESK
Less searching.
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The right place for billing or cancellation is your official Zoom Tan account. These links help you get there.
Use Zoom Tan’s online cancellation page. Its FAQ says auto-pay can be canceled starting 10 days after joining, with access for the remainder of the month. Review your own agreement and the confirmation.
Official cancellation page ↗Source: Zoom Tan’s general FAQ. Confirm current terms before purchasing.
Before closing the page
Make sure the request completed, keep the confirmation, and check the effective date and any remaining charges. Opening a cancellation link does not itself cancel a membership.
If cancellation fails
The official FAQ identifies unpaid balances and missing or incorrect contact information as common causes. Check those details and use the official support options if the request still fails.
For card or payment changes
Open the membership store through the official site’s My Account menu. Review the account details before submitting a change; this independent guide cannot access your membership.
Choosing a different plan?
Write down which services you use and your remaining timeline. Then compare the next payment and any change terms displayed in your account against the regular plan prices.